Work with us.

Position openings

Operations Manager

ConwayStrategic seeks a proactive, highly organized, and detail-oriented Operations Manager to support the day-to-day operations of our boutique strategic communications firm. The Operations Manager provides operational and administrative support across the company, including executive support, client operations, vendor management, and internal systems.

The ideal candidate thrives in a fast-paced environment, is exceptionally efficient and resourceful, anticipates needs before they arise, and is skilled at managing multiple priorities while ensuring nothing falls through the cracks.

This position is designed to split responsibilities approximately 50/50 between supporting ConwayStrategic's internal operations and administrative needs and client-facing activities.

Core Competencies and Responsibilities:

Executive and Administrative Support

Support ConwayStrategic’s Co-CEOs with day-to-day administrative and operational priorities, helping ensure the leadership team runs efficiently and effectively.
Support the onboarding of new clients, including contracts, renewals, and systems setup.
Maintain and regularly update the company’s client and contact database.
Monitor and maintain the main company inbox, triaging incoming requests and coordinating appropriate follow-up with the Co-CEOs.
Internal staff support, including annual retreats, holiday gatherings, and other team activities.
Coordinate onboarding/offboarding for new staff by setting up accounts, software access, and internal systems in collaboration with new staff managers.
Manage EOY client gifts, holiday cards, and charitable contributions.
Produce reports as needed.

Systems, Finance, and Vendor Management

Support relationships with vendors, consultants, and outside service providers, ensuring contract compliance and coordinating with the Co-CEOs and accounting team to ensure timely payments.
Maintain systems for managing vendor agreements, consultant and content creator contracts, invoices, and payment workflows.
Track technology subscriptions, software licenses, and other organizational renewals (excluding benefits), managing renewal timelines, identifying cost-saving opportunities, and optimizing the firm's tech stack.
Manage digital accounts, user permissions, passwords, and other operational systems across the company.
Update the company website as needed, including staff biographies and organizational information.

Client-Specific Operations

Coordinate stipends, honoraria, reimbursements, and related documentation for speakers, consultants, content creators, and partners, ensuring timely processing and accurate recordkeeping.
Serve as the first point of contact for a program inbox, reviewing and routing requests, coordinating with staff, responding to routine inquiries, and tracking follow-up.
Manage Zoom webinars, including invitations, registrant vetting, backend management during webinars, and post-webinar reports for up to 200 attendees.
Manage website user registrations, including reviewing and vetting registration requests, approving user access, maintaining user records, and responding to inquiries as needed.
Maintain and manage email subscriber lists, including vetting new subscribers, cleaning and updating records, cross-referencing with website users, and ensuring accurate, up-to-date contact information.
Provide operational support for an annual virtual conference with more than 400 registrants, including registration management, participant vetting, backend event support, as-needed attendee communications, and as-needed post-event reporting.

Qualifications:

3-5 years of experience in an operations, executive support, office management, or administrative role supporting senior leaders in a virtual office environment.
Experience supporting operational functions such as vendor management and contract administration.
Familiarity with CRM systems (such as OnePage) and email marketing platforms (such as Mailchimp), including maintaining databases and generating reports or basic performance metrics.
Demonstrated ability to manage multiple priorities simultaneously while maintaining exceptional attention to detail, accuracy, and follow-through.
Strong proficiency with Google Workspace applications, including Docs, Sheets, Drive, and Calendar, Microsoft Office applications, Slack, Zoom, and online project management platforms such as Teamwork or similar tools.
Comfortable learning and managing new technology platforms, software applications, and digital tools, with the ability to troubleshoot issues and improve internal processes.
Excellent written and verbal communication skills, with the ability to communicate professionally with clients, vendors, consultants, and colleagues.
Exceptional organizational, planning, and time management skills, with the ability to anticipate needs, manage competing deadlines, and keep multiple projects moving simultaneously.
Proven ability to work independently, exercise sound judgment, maintain confidentiality, and proactively identify and solve problems.

Preferred:

Experience supporting a professional services, communications, consulting, nonprofit, or agency environment.
Experience coordinating virtual events, webinars, or online trainings.

You will thrive in this role if you are someone who:

Is exceptionally organized, detail-oriented, and proactive, with the ability to anticipate needs, stay ahead of deadlines, and keep multiple priorities moving simultaneously.
Enjoys building and improving processes that help teams work more efficiently and ensure nothing falls through the cracks.
Thrives in a fast-paced, collaborative virtual environment, balancing independent work with teamwork and adapting quickly as priorities evolve.
Values creativity, continuous learning, and operational excellence, and enjoys being part of a smart, low-ego, mission-driven team that supports organizations working to advance gender, racial, and social justice.

Details:

FLSA Status — Exempt.
Location — Remote.
Salary — Salary range is $75,000-$85,000 and is commensurate with experience.
Benefits — Health, vision, and dental insurance, paid vacation, 12 weeks paid family leave, 401(k) with 4% match after one year, professional development and work-from-home benefits, and a family-friendly workplace.
Women, people of color, and LGBTQ people are strongly encouraged to apply.

To apply:

Please send a resume, cover letter, two writing samples, and three references to Alexa Garcia-Ditta at jobs@conwaystrategic.com. We are accepting applications on a rolling basis until the position is filled.

About ConwayStrategic

ConwayStrategic is a boutique communications firm that combines research, creativity, and strategy to help organizations navigate complex issues, shape conversations, and connect with the people who matter most.

Our team consists of talented, driven, curious people who have can-do attitudes, approach work with vigor and determination, learn quickly, and enjoy working in a fast-paced, rapidly changing environment. We’ve led organizations and multi-million dollar campaigns, so we know industry best practices and we bring our experience in grassroots organizing, politics, policy, coalition management and more to all our client work. ConwayStrategic has a collaborative, no-drama work setting, in which we respect each other’s work-life balance while doing what it takes to get the job done.

Account Director

ConwayStrategic seeks an Account Director to serve as the strategic lead for client accounts, overseeing the development and execution of integrated communications strategies across earned, owned, paid, and digital channels. The Director is responsible for managing client relationships, providing strategic counsel, ensuring excellence in execution, and leading cross-functional teams to deliver high-impact results.

The ideal candidate brings deep expertise in digital communications, emerging new media trends, and media relations, with a demonstrated ability to guide clients through complex communications challenges.

Core Competencies and Responsibilities:

Client Leadership and Account Management

Serve as the strategic lead and primary point of contact for client accounts.
Build and maintain trusted client relationships, serving as a strategic advisor and thought partner.
Ensure client objectives are executed and delivered within approved timelines, scope, and budgets.
Anticipate client needs and identify opportunities for strategic growth and impact.
Lead regular client meetings, provide strategic counsel, and proactively address challenges and opportunities.
Manage multiple client accounts simultaneously while ensuring a high standard of service and strategic excellence.
Effectively communicate client goals, priorities, and expectations to internal teams.
Delegate work effectively and ensure accountability across project teams.
Review and provide quality control for client deliverables.
Foster collaboration, problem-solving, and excellence across teams.

Communications Strategy

Lead the development and execution of integrated communications strategies across earned, owned, paid, and digital channels.
Oversee communications campaigns from concept through implementation and evaluation.
Lead the development of messaging frameworks and key communications materials, translating complex issues into clear, compelling content for a variety of audiences and channels.
Create talking points, speeches, op-eds, fact sheets, advocacy materials, digital content, and other public-facing communications.
Conduct research and analysis to inform communications strategies and recommendations.
Develop metrics and evaluation frameworks and present findings and recommendations to clients.

Digital Communications

Develop, execute, and oversee integrated digital communications strategies, including social media, creator/influencer engagement, and paid digital efforts.
Monitor emerging digital trends, platforms, technologies, and audience behaviors, identifying opportunities for clients.
Analyze digital performance and audience engagement data and translate findings into actionable recommendations.
Collaborate with internal teams, consultants, and partners executing paid media and digital advertising strategies.

Media Relations

Create, develop, and oversee media relations strategies and plans, including identifying creative tactics, establishing clear goals and evaluation metrics;
Draft media advisories, press releases, pitch notes, quotes, talking points, opeds, and letters to the editor;
Lead efforts to pitch written pieces and spokespeople, and build relationships with local, state, and national media contacts at print, radio, digital, podcast, and broadcast TV outlets;
Supervise the creation and cultivation of media lists of key journalists, ensuring they are comprehensive and up to date;
Monitor, track, and report on media placements and successes, including metrics reports.

Qualifications:

7-10 years of experience in communications, public relations, public affairs, advocacy communications, digital communications, or a related field.
Proven experience developing and executing integrated communications campaigns.
Demonstrated experience developing, executing, and evaluating digital communications strategies across social media, creator/influencers, and paid channels.
Familiarity with digital analytics and communications measurement tools.
Experience working with creators, influencers, podcast outreach, and emerging media platforms.
Strong earned media experience, including media strategy, pitching, spokesperson preparation, and relationship-building.
Experience managing multiple projects simultaneously in a fast-paced communications environment.
Exceptional writing, editing, and message development skills.
Experience in presenting recommendations and strategic counsel to senior leaders and clients.
Strong project management, organizational, and budget-management skills.

Preferred

Experience supervising and mentoring staff.
Experience working on public policy, advocacy, nonprofit, philanthropic, or social impact issues.

You will thrive in this role if you are someone who:

Excels in a fast-paced, collaborative environment and can balance multiple priorities while maintaining a high standard of strategic thinking and execution.
Is comfortable leading client relationships, serving as a trusted advisor, and navigating challenges with confidence, professionalism, and sound judgment.
Can work autonomously, manage competing priorities, and adapt quickly as client needs and external circumstances evolve.
Brings curiosity about the evolving media landscape and understands how earned, owned, paid, digital, and emerging media channels work together to drive impact.
Is comfortable working in a virtual environment and using online collaboration and project management tools.
Has a commitment to and understanding of political, cultural, and social issues related to reproductive health, rights, and justice, gender justice, racial justice, and broader social justice movements.
Is committed to advancing equity, inclusion, and justice in both client work and workplace culture.
Values creativity, innovation, and continuous learning, while remaining focused on delivering measurable results.
Enjoys collaborating with colleagues and contributing to a culture of accountability, trust, and shared success.
Thrives in a low-ego, low-drama environment where people bring both excellence and generosity to their work.

Details:

FLSA Status — Exempt.
Location — Remote.
Salary — Salary range is $95,000-$105,000 and is commensurate with experience.
Benefits — Health, vision, and dental insurance, paid vacation, 12 weeks paid family leave, 401(k) with 4% match after one year, professional development and work-from-home benefits, and a family-friendly workplace.
Women, people of color, and LGBTQ people are strongly encouraged to apply.

To apply:

About ConwayStrategic

ConwayStrategic has a collaborative, no-drama work setting, in which we respect each other’s work-life balance while doing what it takes to get the job done.

We offer

Competitive salaries
Fully paid health, dental, and vision insurance with options to upgrade
11 paid holidays
401(k) with 4% employer contribution
12 weeks paid parental leave
3 weeks paid vacation to start
Stipend to support work from home needs
Year-end discretionary bonus
Annual professional development stipend